All client information and patient information is strictly confidential and will not be passed to any third parties without express permission from the client themselves.
Information on the database is password protected and back-ups of data are kept only on the premises in a fire-proof safe and online at a secure commercial back-up location. It is a legal requirement that data is kept for accounting purposes for seven years.
Staff have regular training to ensure that client confidentiality is maintained at all costs.
We will not use your contact information for marketing or for “spamming”
We will use your contact details to send reminders (as per our terms and conditions) both by letter or card, by e-mail and by text. These recalls are specifically for reminding you about important healthcare issues for your pet and they are a free service that we offer. You can opt out of these; however, we will then not be able to contact you to remind you about these healthcare issues and cannot be held responsible for the consequences. These contacts will not contain data other than your name and address and your pet’s name.
We will not discuss your pet’s clinical case with any third parties without your express consent. This includes members of your non-immediate family, other veterinary surgeons, physiotherapists, hydrotherapists etc.
If you do not pay your outstanding bills, we may send your details to debt-collection agencies for the purposes of debt-collection. We will not do this without making a number of attempts to contact you and allow you to pay the outstanding account.
How to contact us
Shipston Veterinary Centre Ltd
24 West Street
Shipston-on-Stour CV36 4HD
Our consultation times:
8.40 a.m. - 6.00 p.m. Monday to Friday
4.30 p.m. - 5.45 p.m. Monday to Friday
Times are variable.
From February 2019, we are offering morning appointments between 9.30 and 10.30 a.m. for a trial period (weekdays except Tuesday)
All consultations at both surgeries are by appointment only
Please note that in emergency out of hours, the same number should be dialled. Listen to the message, then dial 7 to be put through to the Emergency Vet.
News May 2019
Have you forgotten to protect one of your family? Are your dogs and cats protected?
We are running amnesties for pets who have lapsed in their essential vaccination cover which allows you to restart at half price.
The dogs amnesty will run in May 2019 and the cats in June 2019.
From March 2019, we are starting to run Wellness Clinics with nursing staff at our Shipston site for Cats and Dogs over 8. These are to check for hidden problems in older patients. Finding problems early is the key to health in old age.
We are delighted to welcome Corina to join our practice as Veterinary Assistant. Corina has moved from Romania and already speaks english very well. She is a caring and conscientious vet who is enjoying working with our friendly team!
Everything you need to know about your visit to the veterinary surgeon.
See more about patient information