Updated 1st June 2020
As this country begins to move out of lockdown restrictions and into a test and trace system.
We hope to keep you up to date on this page with our current protocols during the coronavirus outbreak. Protocols will be changing on a very regular basis. For the most up to date information we suggest you phone the practice, explain the situation and our team will then be able to give you the best advice going forward as to how we may be able to help you.
We hope that all our clients remain safe and well during this time, and thank you all for your continued support and understanding.
As vets, our jobs have always been and continue to be about protecting animal health and welfare. We now find ourselves in a position where it also our duty to do everything we can to protect human health, particularly those in our community who are most at risk in this unprecedented situation.
The practice remains open throughout this pandemic, and continues to provide 4/7 out-of-hours cover.
We are beginning to increase the amount of routine procedures and consultations we can offer, alongside urgent and emergency cases. These urgent and emergency cases will continue to take priority, and whilst we continue to work under restrictions and with reduced staff levels, we please ask for your patience when phoning through to or attending the practice. Our team are working hard to provide as smooth a service as possible.
With the new test and trace system coming into place, it is vital that we continue to protect the staff inside the practice. The tracing system poses us with the potential risk of full closure for a two week period, should we begin to allow clients into our practice.
How we are now offering appointments:
When making an appointment you will be asked to bring your mobile phone with you to the practice.
On arrival please phone through to advise our team you are here with your pet. One of our vets will then have a telephone consultation with you, to obtain a history, your concerns and develop a plan. You will then be asked to bring your pet round to our front doors, where the team will collect them from you.
The vet will perform the necessary clinical examinations and investigations as discussed, and phone you back with findings and a plan.
All payments will continue to be taken over the phone, via secure card payment.
We ask that you phone ahead before making any journey to the practice, so that your situation can be fully risk assessed by the team and a plan created in advance.
Should you be shielding/vulnerable and unable to attend the practice, then our team will work with you to establish the best course of action. This may include a chargeable telemedicine consultation with one of our vets, or a friend/neighbour bringing your pet to the practice instead.
** If you, or anyone in your household are demonstrating signs of COVID-19 we please ask you advise of this immediately. We have very strict protocols in place for attending to the welfare needs of a pet from a COVID household. This will continue to ensure we keep our staff safe **
We will be asking for payments at the time of every consultation.
These payments will be taken over the phone by way of a card payment.
For insured cases please speak with us specifically about payment. There are a number of insurance companies who are now only paying the client direct, and not the practice, in which case payment will be required at the time of treatment to us. Rest assured our insurance team are working incredibly hard to ensure claims are processed as fast as possible during this time.
Medications and Repeat Prescriptions
We ask for at least 48 hours notice on repeat prescription requests please. They may not take this long but our teams may be stretched at times.
Medications can be collected from the practice - these should be paid for before your journey out. We ask you phone on arrival at the practice, and they will be placed on a table outside our door. We ask that you incorporate this collection into your essential journey for that day.
Medications can be posted out to you. Prescription medications/flea and worm treatments must go recorded delivery and we are using a first class postage at this time. You may experience some delay in postage times however, but these are out of our control. There is a £7 postage charge for any posted medications to cover the costs involved.
Medications can be delivered to you by a member of our team. We will place them on your door step at an agreed time. There will be a charge for this service depending on your distance from our practice.
If your pet is due a medication check, then we are still under strict guidance and instruction that these should be performed for continued dispensing of medications safely. However, these medication checks will be done over the phone, as a telephone consultation and charged accordingly. This is to ensure the absolute safety of your pet on these ongoing medications and assess whether or not adjustments need to be made. Monitoring blood tests however may have to be delayed at this time, this can be discussed at the time of the consult.
Other social distancing measures
-We will not be allowing any client into the practice under any circumstances. When you arrive with your pet to the practice, please bring your mobile phone to phone us and tell us you have arrived.
-We ask you all to wash your hands for 20 seconds before bringing your pet down. We will bring our own leads outside to collect your dog. We ask you to wash your hands for at least 20 seconds after collecting your pet from us and recommend you do not engage in too much close tactile contact with them on their return.
-If you can place your dog safely on the back seat or boot of your car so that we can get your dog from the car without coming face-to-face with you please.
-Cats and small animals, and puppies, we are asking to be placed in secure carriers and placed on the table outside our front door. You then step back and we will come forward to collect them.
-We will not be offering any home visit services during this time. This is to protect you and our staff. If you are unable to leave your home to bring your pet to us, we recommend that you ask neighbours or friends/relatives who are able to come out. Remind them to observe the strict social distancing rules when at your home and here. Remember to encourage them to wash their hands for 20 seconds before and after.
There are a restricted number of pet ambulance services who may be able to help you at this time also - please discuss with us if you need assistance.
Out of Hours
Our out of hours service will continue to be in place, when the practice is closed. However, it will follow the same protocols as above, including the strict social distancing protocols. The vet will triage the situation in detail over the phone and may or may not decide your pet needs to be seen. If your pet will be seen then you will be asked to remain outside of the practice in line with the above protocols.
The situation is constantly changing and we are unable to cover every scenario on this page. We actively encourage you to get in touch with us by phone 01608 661232 or by email firstname.lastname@example.org so that we can assist you with your enquiry or concern. Please be aware our email is only monitored during normal opening hours.
Following guidance from the British Veterinary Association, please see below a brief summary of how we will be assessing each telephone consultation. This list is not exhaustive and only there to act as guidance.
Remotely assess in the first instance
Go ahead - these patients will be seen FOLLOWING a triage phone consultation with one of our vets first.
How to contact us
Shipston Veterinary Centre Ltd
24 West Street
Shipston-on-Stour CV36 4HD
Our consultation times:
8.40 a.m. - 6.00 p.m. Monday to Friday
4.30 p.m. - 5.45 p.m. Monday to Friday
Times are variable.
From February 2019, we are offering morning appointments between 9.30 and 10.30 a.m. for a trial period (weekdays except Tuesday)
All consultations at both surgeries are by appointment only
Please note that in emergency out of hours, the same number should be dialled. Listen to the message, then dial 7 to be put through to the Emergency Vet.
News March 2020
We are pleased to welcome back from maternity leave Lou, one of our valued nursing assistants.
Katie has joined the practice in October 2019. We are so pleased to have Katie on the team. She likes cooking and skiing
We are delighted to welcome Julie back to Shipston Veterinary Centre. Julie worked with us for three years before moving to Bristol. She is moving back into the Cotswolds in October.
Julie likes bell-ringing and her Guinea-pigs!
From March 2019, we are starting to run Wellness Clinics with nursing staff at our Shipston site for Cats and Dogs over 8. These are to check for hidden problems in older patients. Finding problems early is the key to health in old age.
Everything you need to know about your visit to the veterinary surgeon.
See more about patient information