Many pet-owners sensibly have taken out insurance to cover their pet's treatments. We strongly recommend all pet owners to consider insurance!
When it comes to making a claim, we will fill out the Veterinary Section of your insurance forms for you. These forms are often complex and time-consuming. Nurses have to spend much time on paperwork when they could be looking after patients.
For claims where you have paid the full amount owing and the insurance company is to reimburse you, we charge a nominal fee of £7.00 + VAT (£8.40) for this (from August 2015). This is payable when you collect the form. You are responsible for checking the form and sending it to your insurance company. For ongoing claims or multiple claims, we charge a reduced fee of £6.33 + VAT (£7.60).
For direct claims where the insurance company pays us directly, we charge an increased fee of £14.00 + VAT (16.80) or £9.75 + VAT (£11.70) for ongoing or multiple claims. The increased fee is due to the fact that we often do not get paid by the insurance company for several months and sometimes part of the claim is excluded, necessitating our having to follow up the debt.
How to contact us
Shipston Veterinary Centre Ltd
24 West Street
Shipston-on-Stour CV36 4HD
Our consultation times:
8.40 a.m. - 6.00 p.m. Monday to Friday
4.30 p.m. - 5.45 p.m. Monday to Friday
Times are variable.
From February 2019, we are offering morning appointments between 9.30 and 10.30 a.m. for a trial period (weekdays except Tuesday)
All consultations at both surgeries are by appointment only
Please note that in emergency out of hours, the same number should be dialled. Listen to the message, then dial 7 to be put through to the Emergency Vet.
News March 2019
From March 2019, we are starting to run Wellness Clinics with nursing staff at our Shipston site for Cats and Dogs over 8. These are to check for hidden problems in older patients. Finding problems early is the key to health in old age.
We are delighted to welcome Corina to join our practice as Veterinary Assistant. Corina has moved from Romania and already speaks english very well. She is a caring and conscientious vet who is enjoying working with our friendly team!
Jill, our practice manager, was involved in a nasty car accident in October 2018 and is convalescing steadily. We have received many good wishes for her recovery and pass these on to her with our own good wishes. We hope it will not be too many months before she can get back to the job that she loves!
Steph has decided she wants a change of scenery and hopes to advance her career into referral practice, finishing at SVC before Christmas 2018. We wish her very well for the future.
We are delighted to welcome Alex to SVC from August 2018. Alex qualified in 2017 and has been working in Devon. He relishes the opportunities that working in a small and caring surgery offers.
Martin decided in 2017 that he wanted to reduce to working a two day week as a prelude to leaving SVC after more than three decades. As of August 2018 he has now left the practice to pursue his other interests of music-making, canoeing and music festival attendance! We wish him very well for the future.
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